Cancellation & Refund Policy

This page explains where to find the cancellation and refund terms that apply to a purchase, and how to raise a request.

Offer-specific terms apply

Paid sessions and programmes are sold through a third-party platform (NAS) and its payment providers. The cancellation, refund and rescheduling terms displayed on the relevant product or checkout page at the time of purchase govern that purchase. Those terms take precedence over any general description elsewhere on this website.

Please review before paying

Before completing payment, please read the terms shown at checkout, along with the session details, format and scheduling information. If anything is unclear, ask before you pay rather than after.

If a session is cancelled by Maria

If Maria needs to cancel a paid session, an appropriate reschedule, credit or refund will be offered, depending on the circumstances and on the applicable terms and law.

Rescheduling

If you need to change the time of a booked session, please get in touch as early as you reasonably can so an alternative can be arranged where possible, subject to the terms that applied to your booking.

Making a request

To ask a question or make a cancellation or refund request, email coachmariapontesinfo@gmail.com with your booking or order details, the email address used at checkout, and a short description of your request. Requests processed by the checkout platform may also need to be raised through that platform.

Your statutory rights

Nothing on this page excludes or limits any rights you have under applicable consumer protection law.